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For order help, product questions, returns, privacy requests, or general support, contact OLIRS directly.
Swiss Creative Global SàrlCommercial Register: CHE-410.703.306Commercial Register Reference: CH-217.3.585.298-4VAT: CHE-410.703.306 TVARue de la Lécheretta 211630 BulleCanton of FribourgSwitzerland
Email: support@olirs.comPrivacy requests: privacy@olirs.com
We answer customer support requests as quickly as possible and normally within 7 working days. Please include your order number if your message is about an existing order.Last updated: August 11, 2026
OLIRS operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OLIRS is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +41 75 472 04 60 or email us at shop@olirs.com or contact us at OLIRS, Rue de la Lécheretta 21, 1630 Bulle, Switzerland For the purpose of applicable data protection laws, we are the data controller of your personal information.Updated: 20 July 2026This Return, Refund and Cancellation Policy applies to products purchased directly from olirs.com. It forms part of the OLIRS Terms of Service. Mandatory consumer rights in your country always take priority where they provide greater protection.Policy at a glanceVoluntary return window: request a return within 30 calendar days after delivery of the last item in your order.Condition for voluntary returns: unused, unopened, unaltered, complete, and in original saleable packaging with every protective or hygiene seal intact.Return shipping: for a voluntary return, you arrange and pay the direct return postage. We recommend tracked shipping. If OLIRS provides a prepaid return label, a flat return-shipping fee of CHF 15.00 (or the local-currency equivalent shown in the return portal) is deducted once per return.Restocking fee: 14% of the amount paid for the returned products, deducted only for returns accepted under this voluntary policy. It never applies to statutory withdrawals or to damaged, defective, recalled or incorrect items.Damaged, defective or incorrect items: we cover approved return or replacement costs.Refund method: normally the original payment method.1. How to request a returnStart a request through your customer account at account.olirs.com, or email support@olirs.com with your order number and the item you want to return. For damaged, defective or incorrect items, include clear photos where reasonably possible.Please wait for return authorization and instructions before sending anything. The authorized return address may differ from our registered office. Items sent without authorization, sent cash-on-delivery, or sent to an unconfirmed address may be delayed or refused.2. Voluntary 30-day returnsIn addition to any statutory rights, OLIRS accepts eligible voluntary returns requested within 30 calendar days after delivery of the last item in the order. The item must be unused, unopened, unaltered, complete, and in its original saleable packaging with every protective or hygiene seal intact.You are responsible for the direct cost and safe transit of a voluntary return. If OLIRS provides a prepaid return label, a flat return-shipping fee of CHF 15.00 (or the local-currency equivalent displayed in the return portal) is deducted once per return. A restocking fee equal to 14% of the amount paid for the returned products is deducted for a return accepted solely under this voluntary policy. These deductions never apply to a valid statutory withdrawal or to damaged, defective, recalled or incorrect items, and are not applied where the law prohibits them. Original outbound shipping charges are not refunded for a voluntary return, except where mandatory law requires otherwise.3. EU/EEA and UK withdrawal rightsIf you are a consumer in a jurisdiction that provides a statutory cooling-off or withdrawal right, including the European Union or European Economic Area, you may notify us that you withdraw from an eligible distance-sale contract within 14 days after you, or a person nominated by you, receive the last item in the order. You must then send the goods back within 14 days after notifying us.To exercise this right, send a clear statement to support@olirs.com or use your customer account. You may use any statutory model withdrawal form available to you, but it is not required. You are responsible for the direct return postage unless the item is damaged, defective or incorrect, or mandatory law provides otherwise.For a valid statutory withdrawal, we refund the eligible product price and the least expensive standard outbound delivery charge offered for the order. We process the refund without undue delay and no later than 14 days after receiving your withdrawal notice, but we may withhold it until we receive the goods or you provide evidence that you sent them back, whichever occurs first.The statutory withdrawal right does not apply where a legal exception applies, including sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken. Handling beyond what is necessary to establish the nature, characteristics and functioning of an item may reduce the refund where permitted by law.4. Damaged, defective, recalled or incorrect itemsContact us promptly after discovery. Once verified, we will offer an appropriate remedy such as replacement, refund or another remedy required by law. OLIRS covers approved return shipping and does not charge a fee for these cases. Nothing in this section limits a legal guarantee or warranty that cannot be excluded.5. Refund timingAfter an approved return is received and inspected, we will confirm the outcome by email. We normally issue an approved refund to the original payment method within 10 business days after receiving and inspecting the returned item, unless another method is agreed or applicable law requires otherwise. Your bank or payment provider may require additional processing time after OLIRS issues the refund. If 15 business days have passed since we confirmed approval and the refund has not arrived, contact support@olirs.com.6. Order cancellationsYou may request cancellation through account.olirs.com or by emailing support@olirs.com until the relevant item is fulfilled. Once fulfilment has begun, we may be unable to stop the shipment; you can then use the return process above. For an Auto-Replenish renewal order that has already been generated, request cancellation within 15 minutes of order creation and while the order remains unfulfilled, as set out in the Terms of Service and the Purchase Options Cancellation Policy; you can skip, pause or cancel future renewals at any time without a fee. Statutory withdrawal rights remain unaffected.7. ExchangesThe quickest way to obtain a different product is to return the eligible item and place a new order. If we sent an incorrect item, contact us so we can arrange the correction.8. ContactSwiss Creative Global Sàrl (OLIRS)Rue de la Lécheretta 211630 Bulle, Canton of FribourgSwitzerlandEmail: support@olirs.comThese Terms of Service (the “Terms”) govern your access to and use of olirs.com, any Olirs regional storefront or subdomain, and the related content, features, customer accounts, products, subscriptions, and services that link to these Terms (collectively, the “Services”).
Olirs is operated by Swiss Creative Global Sàrl, trading as OLIRS, with its registered or principal business address at Rue de la Lécheretta 21, 1630 Bulle, Switzerland, Swiss enterprise identification or registration number CHE-410.703.306, and VAT number CHE-410.703.306 TVA (“Olirs,” “we,” “us,” or “our”).
Olirs uses Shopify to provide its e-commerce infrastructure. Products purchased through the Services are sold by Olirs, not by Shopify.
Please read these Terms carefully. By accessing the Services, creating an account, enrolling in Auto-Replenish, or placing an order, you agree to these Terms and to the policies incorporated into them. If you do not agree, do not use the Services or place an order.
Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.
1. Incorporated Policies and Order of Precedence
1.1 These Terms incorporate by reference our Privacy Policy, Shipping Policy, Returns and Refund Policy, Auto-Replenish or Subscription Policy, product-specific instructions and warnings, and any promotion-specific terms made available before purchase.
1.2 If documents conflict, the more specific terms govern the relevant subject. Product-specific terms and the terms displayed at checkout govern the relevant order; the Auto-Replenish Policy governs recurring purchases; the Returns and Refund Policy governs voluntary returns; and the Privacy Policy governs the collection, use, and disclosure of personal information.
1.3 Mandatory law always prevails over any inconsistent provision of these Terms.
2. Eligibility, Accounts, and Electronic Communications
2.1 To place an order, you must have legal capacity to enter into a binding contract and be at least 18 years old or the age of majority where you live, whichever is higher. A parent or legal guardian may place an order for a minor.
2.2 You may use guest checkout or create an account where available. You must provide accurate, current, and complete information and promptly update it when necessary.
2.3 You are responsible for keeping your account credentials confidential and for activity conducted through your account, except to the extent caused by our failure to use reasonable security measures. Notify us promptly at support@olirs.com if you suspect unauthorized access. You may not sell, assign, or transfer your account.
2.4 By using the Services, you consent to receive transactional communications electronically, including order confirmations, invoices, shipping notices, subscription notices, policy updates, and customer-service messages. Marketing communications are governed by your consent choices and our Privacy Policy.
3. Cosmetic Products, Intended Use, and Health Information
3.1 Olirs products are cosmetics intended for external use unless a product label expressly states otherwise. They are not presented as medicines, medical devices, or products intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
3.2 Product descriptions, educational materials, skin-care guidance, reviews, and customer-service communications are provided for general cosmetic information and purchase support. They are not medical advice and are not a substitute for diagnosis or advice from a qualified healthcare professional.
3.3 Individual experiences and cosmetic results vary. No result, testimonial, photograph, study summary, consumer-perception result, or product claim guarantees that you will achieve the same outcome.
3.4 Before use, read the complete product label, ingredient list, directions, storage instructions, and warnings. Use each product only as directed. Perform a patch test when recommended. Avoid contact with eyes or other areas identified on the label, do not ingest the product, keep it out of reach of children, and stop use if irritation or another adverse reaction occurs. Seek appropriate medical advice when necessary.
3.5 You are responsible for checking ingredients against known allergies or sensitivities. People who are pregnant, nursing, receiving medical treatment, using prescription skin products, or managing a skin condition should seek professional advice when appropriate before introducing a new cosmetic product.
3.6 Product-specific directions and warnings take priority over general information on the Services. Nothing in this section excludes liability or remedies that apply to a defective or unsafe product under mandatory law.
4. Product Information, Images, Ingredients, and Availability
4.1 We take reasonable care to present product descriptions, quantities, ingredients, functions, shades, packaging, and images accurately. Displays and device settings can affect how colors, textures, and packaging appear. Minor non-material variations may occur between production batches.
4.2 Formulations, packaging, product names, and product assortments may be updated. We aim to keep online ingredient information current; however, the ingredient list and warnings printed on the product supplied are the authoritative information for that specific unit. Contact us before ordering if an ingredient is material to your purchase decision.
4.3 Any testing, certification, efficacy, sustainability, origin, or ingredient claim applies only to the product, version, conditions, and evidence expressly identified. Such claims do not create a guarantee beyond applicable law or an express written guarantee issued by Olirs.
4.4 Products are subject to availability. We may prospectively change or discontinue products, impose reasonable quantity limits, or restrict availability by customer, address, region, or jurisdiction. These changes do not affect an order already accepted unless performance becomes impossible or unlawful, in which case we will notify you and refund the affected amount.
5. Orders and Contract Formation
5.1 Product listings are invitations to place an order and are not binding offers by Olirs. By selecting the final purchase button, you submit a binding offer to buy the products in your cart at the displayed total price.
5.2 An automated order acknowledgement confirms that we received your order; it does not necessarily mean that we accepted it. Unless mandatory law provides otherwise, the sales contract is formed when we send a dispatch confirmation for the relevant product or physically dispatch it, whichever occurs first.
5.3 We may authorize or collect payment before accepting an order. If we decline or cancel an order after payment was collected, we will refund the affected amount to the original payment method.
5.4 We may decline, limit, or cancel an order for legitimate reasons, including unavailability, a material pricing or description error, suspected fraud or unauthorized payment, sanctions or legal restrictions, an undeliverable address, a breach of these Terms, or quantities suggesting unauthorized resale. We will provide notice where reasonably possible.
5.5 Review your cart, delivery address, billing details, product selection, quantity, and subscription status before submitting an order. You are responsible for information you provide, subject to your statutory rights and Section 8.
5.6 If we offer pre-orders, backorders, or other deferred-delivery purchases, the product page or checkout will state the estimated availability date, payment timing, and any additional cancellation terms. Estimates may change, and mandatory cancellation rights remain unaffected.
6. Prices, Taxes, Payment, and Promotions
6.1 Prices are displayed in the currency selected for your storefront or shown at checkout. The order total shown before payment will identify the product price, discounts, shipping charges, and taxes collected by Olirs. Currency conversion or foreign-transaction charges imposed by your bank or payment provider are your responsibility.
6.2 Prices and promotions may change prospectively without notice. The price applicable to an accepted order is the price displayed when the order was submitted, subject to correction of a clear and material error before acceptance.
6.3 If a price or product description contains a clear material error, we may contact you before dispatch and offer you the choice to proceed on the corrected basis or cancel for a full refund. We will not substitute a materially different product without your agreement.
6.4 Available payment methods are shown at checkout. You represent that you are authorized to use the selected payment method and authorize the applicable charges, including recurring charges for Auto-Replenish orders.
6.5 Discount codes, gifts with purchase, loyalty benefits, bundles, and other promotions may have additional conditions, expiry dates, territorial limits, product exclusions, or quantity limits. Unless stated otherwise, promotions cannot be combined, applied retroactively, redeemed for cash, or transferred.
7. Shipping, Customs, Delivery, and Risk
7.1 Available destinations, shipping methods, prices, and estimated delivery times are shown at checkout or in our Shipping Policy. Fulfilment time and carrier transit time are separate. All delivery dates are estimates unless we expressly agree to a guaranteed date.
7.2 Orders may be dispatched from regional fulfilment locations, may arrive in more than one parcel, and may use different carriers. Large orders, launches, promotional periods, address verification, customs processing, severe weather, and events beyond reasonable control may extend delivery times.
7.3 You must provide a complete and accurate delivery address and any information reasonably required for delivery. Address-change requests are not guaranteed after an order enters processing. Where permitted by law, you may be responsible for reasonable additional costs caused by an incorrect or incomplete address, refusal of delivery, failure to collect a parcel, or a requested redirection.
7.4 The checkout or Shipping Policy will indicate whether import duties, customs charges, brokerage fees, and local taxes are collected in advance. Where they are not collected by Olirs, they may be charged by the destination authority or carrier and are normally payable by the recipient, subject to applicable law. We do not control those charges.
7.5 For consumer orders, risk of loss or damage passes when you, or a person designated by you other than the carrier, physically receives the products. If you independently appoint a carrier that we did not offer, risk may pass when the products are handed to that carrier to the extent permitted by law. Title passes after full payment and delivery, subject to mandatory law.
7.6 Inspect the parcel promptly. If tracking states “delivered” but the parcel cannot be located, contact us as soon as possible, preferably within seven days, so that we can investigate with the carrier. We may ask you to check with household members, neighbors, a reception desk, or the carrier and may request a written declaration or other reasonable evidence. This requested reporting period does not reduce non-waivable rights.
7.7 We are not responsible for a delay caused solely by customs, a carrier, inaccurate customer information, or an event beyond our reasonable control, but this does not affect any statutory right to require delivery, set an additional deadline, cancel for material delay, or receive a refund.
8. Changes and Cancellation of One-Time Orders
8.1 Contact support@olirs.com immediately if you need to change or cancel a one-time order. We will make reasonable efforts to assist while the affected items remain unfulfilled, but cancellation or amendment is not guaranteed once processing has started.
8.2 If an order cannot be cancelled, you may use the applicable return or statutory withdrawal process after delivery. A cancellation request does not itself cancel an order until Olirs confirms it.
9. Auto-Replenish Service
9.1 Certain products may be offered through our recurring delivery service (“Auto-Replenish”). Before enrollment, we will display the selected product, delivery frequency, recurring price or discount, estimated shipping charges, applicable taxes, and how to manage or cancel the service.
9.2 By enrolling, you authorize Olirs and its payment providers to store or tokenize your payment credentials and automatically charge the payment method on file for each recurring order, including applicable shipping and taxes, until you cancel Auto-Replenish.
9.3 Unless a clearly disclosed minimum commitment applies to a specific offer, you may skip, pause, change, or cancel future Auto-Replenish deliveries at any time through the customer portal or by contacting support@olirs.com before the next order is generated. There is no fee for cancelling future renewals.
9.4 The 15-minute cancellation window applies to an individual Auto-Replenish renewal order after that order has been generated; it does not limit your right to cancel future Auto-Replenish renewals. To request cancellation of a generated renewal order, submit the request within 15 minutes of order creation and while the order remains unfulfilled. After that period, cancellation is not guaranteed because fulfilment may already have begun. Cancellation of Auto-Replenish after a renewal order is generated applies to later renewals unless we confirm cancellation of the generated order.
9.5 Recurring prices, discounts, shipping charges, taxes, or product availability may change. We will provide advance notice of a material change where required by law or where the change affects the recurring price you authorized. You may cancel before the change takes effect.
9.6 If a payment fails, we may retry the charge, request an updated payment method, postpone the order, suspend Auto-Replenish, or cancel it. We will not substitute a different product in a recurring order without your consent.
9.7 Renewal orders that have already been dispatched are governed by the same return, refund, statutory withdrawal, and defective-product rules as one-time orders. Any mandatory initial or renewal cooling-off right under applicable law remains unaffected.
10. Voluntary 30-Day Online Return Policy
10.1 In addition to any mandatory rights, Olirs offers a voluntary return window for eligible products purchased directly through an Olirs online storefront. You must request the return within 30 calendar days after receiving the product.
10.2 This voluntary online policy does not apply to purchases made through a physical point of sale, pop-up location, marketplace, authorized retailer, or other third party. Those purchases must be returned through the original sales channel under the policy disclosed there.
10.3 To qualify for a voluntary change-of-mind return, the product must be unused, unopened, unaltered, in its original saleable condition and packaging, with any protective seal intact, and accompanied by proof of purchase. For health protection and hygiene reasons, opened or unsealed cosmetics are not eligible for a change-of-mind return where they cannot safely be resold.
10.4 Before sending anything, request authorization through support@olirs.com. Do not send a return to the address on a parcel or product label unless we instruct you to do so. We will provide the applicable return address and instructions. Unauthorised returns may be delayed, refused, or returned to you where permitted by law.
10.5 The voluntary policy does not cover gift cards, downloadable items, samples, free promotional items by themselves, personalized goods, or products expressly marked final sale where such an exclusion is lawful. If a qualifying purchase included a free gift, the gift must be returned unused or, where permitted, its disclosed value may be deducted. Refunds for bundles or discounted sets are based on the amount actually allocated and paid for the returned products.
10.6 Except for defective, damaged, recalled, or incorrect products and except where mandatory law provides otherwise:
(a) if Olirs provides a prepaid return label, a flat return-shipping fee of CHF 15.00, or the local-currency equivalent displayed in the return portal, will be deducted once per return;
(b) a restocking fee equal to 14% of the amount paid for the returned products will be deducted for a return accepted solely under this voluntary policy; and
(c) original outbound shipping charges, express surcharges, customs duties, brokerage fees, and similar charges are not refundable.
10.7 The 14% restocking fee does not apply to a valid statutory withdrawal exercised during its mandatory period, a return of a defective or non-conforming product, an incorrect shipment, or any situation in which the fee is prohibited by law. Section 11 explains statutory withdrawal rights.
10.8 After authorization, send the products within 14 calendar days or within any longer period stated in the return instructions. Use tracked shipping and retain proof of dispatch. You are responsible for the return parcel until it is received, except where mandatory law provides otherwise or Olirs supplied the carrier and assumes that risk.
10.9 We do not generally offer direct exchanges for change-of-mind returns. You may return an eligible product and place a new order. Replacements for defective, damaged, or incorrect products are handled under Section 12.
10.10 Personal preference, an individual sensitivity, or failure to obtain a desired cosmetic result does not necessarily mean that a product is defective. Stop use if you experience an adverse reaction and contact us; we will assess the circumstances and any applicable legal or goodwill remedy.
11. Statutory Withdrawal Rights for Distance Sales
11.1 If the law where you live grants a mandatory right to withdraw from an online purchase, that right applies in addition to our voluntary policy. In particular, consumers in the European Economic Area and the United Kingdom generally have 14 calendar days after delivery to notify us that they are withdrawing without giving a reason, followed by 14 calendar days to return the products.
11.2 You may exercise the right by emailing support@olirs.com, using an available return portal, or sending the model withdrawal form in Annex 1. A clear statement identifying you, the order, and the decision to withdraw is sufficient.
11.3 The statutory right may not apply to, among other legally excluded items, sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken, and goods made to your specifications or clearly personalized. An exception applies only to the extent recognized by applicable law.
11.4 For a valid statutory withdrawal, we will refund the amount paid for the returned products and, when required, the cost of the least expensive standard outbound delivery offered for the order. We do not have to refund an additional amount paid for express or premium delivery.
11.5 You bear the direct cost of returning products unless the products are defective or incorrect, we agreed to pay, or applicable law requires us to pay. If you choose an Olirs prepaid label, the disclosed return-label charge may be deducted as the direct return cost to the extent permitted by law. No 14% restocking fee applies to a valid statutory withdrawal during the mandatory withdrawal period.
11.6 You may inspect and handle a product only as reasonably necessary to establish its nature, characteristics, and functioning. Where permitted by law, we may deduct an amount reflecting diminished value caused by handling beyond what would reasonably be allowed in a physical shop.
11.7 We will issue the statutory refund within the deadline required by applicable law. We may withhold the refund until we receive the products or you provide sufficient evidence that you sent them, whichever occurs first, where the law allows.
11.8 This section does not reduce any more favorable mandatory local right.
12. Damaged, Defective, Incorrect, or Recalled Products
12.1 Your voluntary 30-day return window is separate from legal rights relating to faulty or non-conforming goods. Nothing in these Terms excludes a mandatory legal guarantee, warranty, product-liability claim, or other non-waivable remedy.
12.2 If a product arrives damaged, leaks in transit, is materially defective, is not the product ordered, or materially differs from the accepted description, contact support@olirs.com promptly. For visible shipping damage, please contact us preferably within seven days of delivery so that we can preserve carrier evidence; a delay does not extinguish mandatory rights.
12.3 Include the order number, a description of the issue, and clear photographs or video of the product, outer packaging, shipping label, and batch or lot information where reasonably available. We may ask you to retain or return the product for inspection, but we will not require use of an unsafe product.
12.4 After assessment, we will provide the remedy required by applicable law and may offer a replacement, refund, price reduction, or another appropriate solution. Olirs bears reasonable return costs for a confirmed defective, damaged, recalled, or incorrect product. No return-shipping or restocking fee applies.
12.5 If a product is subject to a safety notice, market withdrawal, or recall, stop using it and follow the instructions we provide. We may contact purchasers using order information for safety and compliance purposes.
12.6 Products purchased from another retailer or marketplace must normally be returned to that seller, without limiting any direct right you may have against a producer or other legally responsible person.
13. Refund Processing
13.1 Refunds are issued to the original payment method unless another method is required or agreed by law. The refundable product amount is based on the price actually paid after discounts, subject to lawful deductions described in these Terms.
13.2 For voluntary returns, we aim to inspect the return and initiate any approved refund within 10 business days after receipt. Statutory refunds will always be processed within the applicable legal deadline.
13.3 Your bank, card issuer, or payment provider may require additional time to post the refund. If more than 15 business days have passed after we confirmed issuance, contact support@olirs.com.
13.4 We may refuse or reduce a voluntary refund where the returned item is not an Olirs product, was not purchased from Olirs, is missing, used, opened, altered, damaged after delivery, outside the return window, or otherwise fails the disclosed eligibility conditions. This does not affect mandatory rights.
14. Personal Use, Resale, and Export
14.1 Products, samples, and promotions sold through the Services are intended for personal or household use. Unless we agree in writing, you may not purchase for commercial resale, redistribution, marketplace listing, or export as a reseller.
14.2 We may impose reasonable quantity limits or cancel orders that reasonably appear to involve unauthorized resale, diversion, fraud, or legal or sanctions risk.
14.3 You may not remove, obscure, alter, or misrepresent product labels, batch information, warnings, origin information, trademarks, or safety information.
15. Acceptable Use of the Services
15.1 You may use the Services only for lawful personal purposes and in accordance with these Terms.
15.2 You may not: violate law or another person’s rights; submit fraudulent orders or payment information; impersonate another person; interfere with the operation or security of the Services; introduce malware; bypass access controls; harvest personal information; send spam; frame or mirror the Services without permission; or use automated scraping, extraction, bots, or agents in a manner that burdens the Services, circumvents controls, or is not authorized by us.
15.3 Ordinary use by standard web browsers and general-purpose search-engine indexing that respects our technical controls is not prohibited.
15.4 We may investigate suspected misuse and restrict access where reasonably necessary to protect customers, Olirs, service providers, or the Services.
16. Intellectual Property
16.1 The Services and their content, including product names, trademarks, logos, text, photographs, graphics, video, audio, software, layout, and design, are owned by or licensed to Olirs and are protected by applicable intellectual-property laws.
16.2 Subject to these Terms, Olirs grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.
16.3 Without prior written permission, you may not reproduce, republish, modify, translate, distribute, sell, license, create derivative works from, publicly display, commercially exploit, or remove proprietary notices from protected content, except as mandatory law permits.
16.4 “Olirs,” Olirs product names, logos, packaging designs, and slogans are trademarks or trade dress of Olirs or its licensors. No license to use them is granted except as necessary for ordinary personal use of the Services.
17. Reviews, Feedback, and Other User Content
17.1 If you submit a review, image, video, comment, suggestion, or other content (“User Content”), you represent that it is truthful, based on genuine experience where relevant, lawful, non-infringing, and does not contain confidential information, malware, harassment, hate, obscenity, or misleading claims. You must clearly disclose any material incentive or relationship connected with a review.
17.2 You retain ownership of your User Content. You grant Olirs a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license, for the duration of the applicable rights, to host, store, reproduce, adapt, translate, publish, distribute, display, and otherwise use the User Content in connection with operating, improving, and promoting Olirs and the Services, in any lawful media.
17.3 You grant us permission to use the name, username, or profile information submitted with the User Content to attribute it, subject to our Privacy Policy. You confirm that you have permission from every identifiable person appearing in submitted content.
17.4 We may moderate, refuse, remove, or correct the presentation of User Content where reasonably necessary for legal, safety, authenticity, relevance, or platform reasons. We are not required to publish or respond to any submission.
17.5 Reviews and testimonials express individual opinions and results and are not warranties or guarantees by Olirs.
18. Third-Party Services, Links, and Shopify
18.1 The Services may integrate tools, payment services, social-media features, reviews, analytics, delivery services, or links operated by third parties. Their services may be subject to separate terms and privacy notices.
18.2 We do not control third-party websites and are not responsible for their content, security, availability, or practices. A link or integration does not necessarily constitute endorsement.
18.3 Shopify supplies e-commerce infrastructure to Olirs but is not the seller of Olirs products and is not a party to the sales contract between you and Olirs.
19. Privacy
19.1 Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.
19.2 Certain providers, including Shopify and payment providers, process information under their own privacy notices and legal responsibilities. Where these Terms and the Privacy Policy conflict on personal-information processing, the Privacy Policy controls.
20. Service Availability, Errors, and Changes
20.1 We aim to keep the Services accurate, secure, and available, but we do not guarantee uninterrupted, error-free, or continuously available access. Maintenance, upgrades, third-party failures, cyber incidents, or events beyond reasonable control may interrupt access.
20.2 We may correct typographical, technical, pricing, availability, or product-information errors. If a material correction affects an order already accepted, we will contact you and respect your applicable rights rather than unilaterally charging a higher price.
20.3 We may prospectively add, change, suspend, or discontinue site features or content. This does not remove obligations relating to orders already accepted or subscriptions already charged.
21. Account Suspension and Termination
21.1 We may suspend or terminate access to an account or feature where reasonably necessary because of a material breach, fraud, security risk, unlawful conduct, repeated payment failure, or harm to other users or the Services.
21.2 Where practicable, we will provide notice and an opportunity to correct the issue. Suspension does not eliminate amounts lawfully due or rights arising from accepted orders. If we cancel an unfulfilled paid order, we will refund the affected amount.
21.3 You may stop using the Services at any time and may request account closure subject to legal retention obligations. Auto-Replenish must be cancelled separately under Section 9.
21.4 Provisions that by their nature should survive termination remain effective, including provisions concerning payment obligations, intellectual property, User Content licenses, liability, disputes, and miscellaneous terms.
22. Disclaimers
22.1 To the fullest extent permitted by law, the website, account tools, and general informational content are provided on an “as is” and “as available” basis. We do not promise that every feature will always be available, secure, or error-free.
22.2 Products remain subject to their accepted description, any express Olirs guarantee, and all mandatory legal guarantees and warranties. Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.
22.3 Olirs does not guarantee a particular cosmetic result, compatibility with every skin type, or freedom from every possible sensitivity or allergic reaction. This disclaimer does not apply where harm results from a defective product, inaccurate mandatory safety information, or another matter for which liability cannot be excluded.
22.4 General skin-care information is not medical advice. You remain responsible for using products according to their instructions and for seeking professional advice when appropriate.
23. Limitation of Liability
23.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence; a defective product to the extent covered by mandatory product-liability law; breach of a non-waivable consumer duty; or any other liability that cannot lawfully be excluded or limited.
23.2 If you are a consumer, Olirs is responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care. We are not responsible for loss that was not reasonably foreseeable, for business loss arising from a consumer purchase, or for loss caused by your misuse, failure to follow product or safety instructions, unauthorized alteration, inaccurate delivery information, or breach of these Terms, except where mandatory law provides otherwise.
23.3 Olirs is not responsible for the independent conduct of a third-party website, bank, payment provider, customs authority, or carrier, but remains responsible for obligations that applicable consumer law assigns to the seller.
23.4 If, despite Section 14, you acquire or use the Services for business purposes, then to the fullest extent permitted by law Olirs will not be liable for indirect or consequential loss, lost profits, lost revenue, lost business, lost data, or business interruption, and Olirs’ aggregate liability connected with the relevant order will not exceed the amount paid to Olirs for that order. The exclusions in Section 23.1 still apply.
24. Events Beyond Reasonable Control
24.1 Neither party is responsible for delay or failure caused by an event beyond its reasonable control, such as natural disaster, epidemic, war, terrorism, civil disorder, government action, sanctions, labor disruption, carrier or customs disruption, utility or network failure, cyberattack, fire, flood, or severe weather.
24.2 The affected obligation is suspended for the duration of the event. We will take reasonable steps to reduce the impact and resume performance. Your mandatory right to cancel for material delay and receive a refund remains unaffected.
25. Complaints, Governing Law, and Courts
25.1 Contact support@olirs.com first so that we can try to resolve a concern promptly. Please include your order number and a clear description of the issue.
25.2 These Terms and contracts with Olirs are governed by Swiss law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods, except that this choice does not deprive a consumer of mandatory protections provided by the law of the consumer’s habitual residence where those protections apply.
25.3 A consumer may bring proceedings in any court available under mandatory consumer-jurisdiction rules, including the competent courts at the consumer’s domicile where applicable. A consumer does not waive such jurisdiction in advance.
25.4 For a dispute that is not a consumer dispute, the courts competent for Olirs’ registered seat in the Canton of Fribourg, Switzerland, have exclusive jurisdiction, subject to any mandatory forum.
26. Changes to These Terms
26.1 We may update these Terms to reflect changes in the Services, business practices, law, security, or operational requirements. The current version and “Last updated” date will be posted on the Services.
26.2 Changes apply prospectively from the stated effective date. The terms in effect when an order was accepted continue to govern that order, unless a change is required by law or you expressly agree otherwise.
26.3 For a material change affecting an ongoing Auto-Replenish service, we will provide advance notice where required by law and allow cancellation before the change takes effect.
27. Miscellaneous
27.1 Entire agreement. These Terms, the incorporated policies, the applicable product page, checkout disclosures, order confirmation, and any express promotion terms form the entire agreement concerning the relevant use or order and replace prior communications on that subject.
27.2 Severability. If a provision is unlawful or unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions remain effective.
27.3 No waiver. A delay or failure to enforce a right is not a waiver. A waiver is effective only for the specific instance in which it is given.
27.4 Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer these Terms as part of a merger, reorganization, sale of business, or transfer to an affiliate, provided that doing so does not reduce mandatory consumer rights.
27.5 Headings. Headings are for convenience and do not affect interpretation.
27.6 No agency. These Terms do not create a partnership, joint venture, employment, fiduciary, or agency relationship between you and Olirs.
28. Contact Information
Questions, complaints, cancellation notices, and return requests may be sent to:
Swiss Creative Global Sàrl, trading as OLIRSRue de la Lécheretta 211630 BulleSwitzerlandEmail: support@olirs.comSwiss UID / registration number: CHE-410.703.306VAT number: CHE-410.703.306 TVA
Annex 1 — Model Withdrawal Form
Complete and send this form only if you wish to withdraw from an eligible distance contract. You may instead send any other clear statement containing the same information.
To: Swiss Creative Global Sàrl, trading as Olirs, Rue de la Lécheretta 21, 1630 Bulle, Switzerland; support@olirs.com
I/We hereby give notice that I/we withdraw from my/our contract of sale for the following products:
Order number: __
Ordered on: __ Received on: __
Name of consumer(s): ___
Address of consumer(s): __
Signature of consumer(s) (only if this form is submitted on paper):
Date: __
Last updated: June 21, 2026Last updated: 19 July 2026This Shipping Policy applies to OLIRS orders placed with Swiss Creative Global Sàrl, CHE-410.703.306, Rue de la Lécheretta 21, 1630 Bulle, Canton of Fribourg, Switzerland. Questions can be sent to support@olirs.com.Where we shipOLIRS ships only to countries and regions that are active in the country selector and available at checkout. A destination must have both an active OLIRS market and an available shipping rate. If checkout does not accept a destination, we cannot take or fulfil the order for that destination.Switzerland: methods, rates and timingOrders delivered to Switzerland may show Standard, Express, or another currently available service at checkout, depending on the order contents, packaged weight, destination settings and any active promotion. The selected method, shipping charge and current estimate shown before payment are authoritative. Express reference rates by packaged order weight are:0–500 g: €17.46501–1,000 g: €17.461,001–2,000 g: €17.682,001–3,000 g: €18.713,001–5,000 g: €25.12For orders above 5 kg, the available rate is calculated and shown before payment. Standard rates, free-shipping promotions and recurring-shipment charges are calculated dynamically and displayed at checkout. The checkout total is the final shipping charge for the order.Standard preparation is normally 2 business days for orders of 1–20 items. Medium, large or special orders can require 7–12 business days of preparation. After carrier handoff, the delivery estimate for the selected checkout method applies. Express delivery to Switzerland is normally estimated at 1–5 business days. Product pages and checkout may show a more specific estimated delivery range based on the current date and order contents; that more specific range applies.Other available destinationsFor other active destinations, the shipping method, charge and current estimated delivery range are shown at checkout before payment. Rates vary by country and packaged weight. Do not complete the order if the displayed destination, shipping method, charge or estimate is not acceptable.How delivery estimates workThe total delivery estimate includes payment confirmation, product preparation, packing, carrier handoff and carrier transit. Business days are Monday to Friday, excluding public holidays and carrier closures. Delivery dates are estimates, not guarantees. Customs, carrier capacity, incorrect addresses, weather, security checks and events outside our reasonable control can cause delays.TrackingWhen tracking is available, we send it by email after carrier handoff. A tracking link can take 24–48 hours to show movement.Taxes, duties and import feesTaxes, VAT, duties and import charges are handled according to the destination and the amounts shown at checkout. If a charge is not collected at checkout, the destination authority or carrier may collect it from the recipient, unless mandatory law provides otherwise.Address changes and undeliverable parcelsCustomers must provide a complete and accurate delivery address. Contact support@olirs.com immediately if an address needs correction. Changes are not guaranteed after preparation begins. Reasonable additional carrier costs caused by an incorrect address, refusal or failure to collect may be charged where permitted by law.Swiss Creative Global SàrlCommercial Register: CHE-410.703.306Commercial Register Reference: CH-217.3.585.298-4VAT: CHE-410.703.306 TVA
Rue de la Lécheretta 211630 BulleCanton of FribourgSwitzerland
Email: support@olirs.com
We answer customer support requests as quickly as possible and normally within 7 working days.Website Operator and Seller
The OLIRS online store is operated by, and products purchased through it are sold by:
Swiss Creative Global Sàrl Rue de la Lécheretta 21 1630 Bulle Canton of Fribourg Switzerland
UID: CHE-410.703.306 Commercial Register ID (CH-ID): CH-217.3.585.298-4 VAT number: CHE-410.703.306 TVA Email: support@olirs.com Website: olirs.com
Products are offered only in countries and regions made available at checkout. Product availability, delivery options, and shipping destinations may vary by product and market.
E-Commerce Platform
The OLIRS store uses Shopify’s e-commerce platform. Shopify and other approved service providers may provide hosting, checkout, payment processing, fraud prevention, customer-account, order-processing, and related technical or commerce functions.
Unless expressly stated otherwise, the contract for products purchased through OLIRS is between the customer and Swiss Creative Global Sàrl.
Cosmetic Products
OLIRS products are cosmetic products intended for external use as directed.
They are not marketed as medicines or medical devices and are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Product descriptions and other website content are provided for general cosmetic and purchasing information and do not constitute medical advice.
Individual experiences and results may vary. Customers should read and follow all ingredient information, directions, precautions, and warnings supplied with each product. Use should be discontinued if irritation or another adverse reaction occurs, and appropriate professional advice should be sought where necessary.
Regulatory Product Information
Mandatory product information—including ingredients, precautions, batch or lot identification, and the identity and address of any responsible person, importer, or other economic operator required for the applicable market—is provided on the product label, packaging, or accompanying documentation as required by law.
The availability of a product in one country does not mean that the same product is offered or approved for sale in every other country.
Policies Governing the Store
Use of the OLIRS website and purchases made through it are also governed by the applicable:
Terms of Service
Privacy Policy
Returns and Refund Policy
Shipping Policy
Purchase Options Cancellation Policy
Any product-specific, promotional, or subscription terms presented before purchase
If there is a conflict between this Legal Notice and a mandatory provision of applicable law, the mandatory legal provision will apply.
Applicable Law and Consumer Rights
Swiss law applies to the operation of this website and, subject to applicable conflict-of-laws rules, to the contractual relationship between customers and Swiss Creative Global Sàrl.
Nothing in this Legal Notice limits or excludes any mandatory or non-waivable consumer rights available under applicable law, including rights that may apply in a consumer’s country of habitual residence.
Complaints and Dispute Resolution
Questions or complaints should first be submitted to:
Email: support@olirs.com
Subject to mandatory law, disputes that do not involve a consumer shall be submitted to the courts having jurisdiction at the registered office of Swiss Creative Global Sàrl in the Canton of Fribourg, Switzerland.
For consumer disputes, any mandatory rules concerning applicable law, jurisdiction, consumer redress, or access to competent authorities remain unaffected.
Last updated: June 21, 2026Updated: 20 July 2026This Purchase Options Cancellation Policy applies when a product on olirs.com is offered through Auto-Replenish or another recurring purchase option. It supplements the OLIRS Terms of Service and Return, Refund and Cancellation Policy. Mandatory consumer rights remain unaffected.1. Clear consent before purchaseBefore you place a subscription order, the product page and checkout display the product, delivery frequency, recurring price or discount, shipping charges, taxes where applicable, and that future payments will be collected automatically until cancellation. By choosing Auto-Replenish and completing checkout, you authorize those recurring charges to your selected payment method.2. Auto-Replenish discountWhere the Auto-Replenish offer is displayed, eligible products receive 15% off the first subscription order and 10% off subsequent renewal orders. The price and discount shown in checkout control for that order. A discount cannot be combined with another offer unless checkout expressly allows it.If a recurring price or other material subscription term changes, OLIRS will give advance notice where required by law. You may cancel before the change takes effect.3. Renewal schedule and paymentRenewals are generated at the interval selected before checkout. Unless you cancel, pause or skip in time, the saved payment method is charged automatically when each renewal order is generated. Taxes and shipping may vary based on the delivery address, current rates, and applicable law and are shown or calculated for the renewal where supported.4. Skip, pause, change or cancel future renewalsYou may skip, pause, reschedule or cancel future Auto-Replenish deliveries without a cancellation fee through the subscription-management link in your account or subscription emails, or by contacting support@olirs.com. Cancellation stops future renewals and does not by itself cancel an order that has already been generated.To avoid the next charge, complete the change before the next renewal order is generated. Removing a payment method or deleting an account does not cancel an active subscription unless the subscription portal or OLIRS confirms cancellation.5. Cancelling an order already generatedA generated order, including a renewal order, may be cancelled through account.olirs.com or by contacting support@olirs.com within 15 minutes of order creation and while the affected item remains unfulfilled. After that window, cancellation is not guaranteed because fulfilment may already have begun; eligible items can then be returned under the OLIRS Return, Refund and Cancellation Policy. Statutory withdrawal rights remain unaffected.6. Returns and refundsSubscription products are subject to the same eligibility, hygiene-seal, return-shipping and refund rules as one-time purchases. Cancelling a subscription does not automatically create a refund for a prior order. See the Return, Refund and Cancellation Policy linked in the storefront and checkout.7. Failed paymentsIf a recurring payment fails, OLIRS or its subscription provider may retry the charge and notify you. A subscription may be paused or cancelled after repeated failure. We do not charge a separate cancellation fee.8. ContactSwiss Creative Global Sàrl (OLIRS)Rue de la Lécheretta 211630 Bulle, Canton of FribourgSwitzerlandEmail: support@olirs.com
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